Returns & Refunds

We follow the guidelines laid down by the Department of Trade and Industry in relation to distance selling.

You have the right to cancel your order within 30 days of placing your order with us, or within 30 working days of receipt of the goods (whichever is the longer).

If you cancel your order you will have your payment refunded once we have received the goods back in good condition (unopened, still sealed and in a condition that the goods can be re-sold).

We will not refund the original shipping costs unless agreed with you. We would normally refund the original shipping costs if the goods are faulty or damaged.

We will not refund your cost of shipping the goods back to us unless agreed with you. We would normally refund your costs of shipping the goods back to us if the goods are faulty or damaged.

If you wish to return your order back to us you must request an Returns Number from us through our Customer Support Area. You must enclose this Returns Number with the goods when returning them back to us. You must also return goods via a Recorded Delivery service. If we do not receive the goods back from you it is your responsibility to make a claim to Royal Mail and we cannot, unfortunately, refund you. Please remember that Royal Mail will only cover you for upto £28 compensation if the return is lost on it's way back to us. If this is not enough you will need to send it back Special Delivery to get adequate compensation (upto £250.00)

To request a return/refund please contact us through our Customer Support Area and please ensure you tell us your order ID or your full name and address so we can trace your order.

Once we have received the goods along with the Returns Number and satisfied ourselves that the goods are in a sealed and re-saleable condition we will credit your card or issue a cheque refund depending upon your original payment method.

Loyalty Points/Reward Points: When an item is returned and refunded the loyalty/reward points on that order will be deducted from the customer account. If the customer does not have enough points in their account to accomodate the deduction the balance of the points will be deducted in cash value from the refund issued. The cash value will be calculated as 10p for every point. E.g 100 points = £10.00

This policy does not effect your statutory rights as a consumer.

We reserve the right to deduct 5% off of the total purchase price to cover our credit card costs incurred when you placed your order. If we have stock your credit card is charged and we incur this cost irrespective of whether the goods are shipped or not. If you paid by Debit Card then this amount is £1.00 irrespective of the value of the order.

Money Back Guarantee Returns

Please refer to our Guarantee page by clicking here

Company Details

Peak Nutrition Ltd
PO Box 233
Winsford
CW7 9DP

Call Us

0845 070 6940

Customer Support

Visit our online customer support area here